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Including Support Staff in Ongoing Training and Troubleshooting

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Typically, our computer experts--our systems administrator and other support staff--attend at least one of the initial training sessions to reassure teachers about their presence and responsiveness as well as to help teachers learn basic troubleshooting they can handle on their own. We include support staff in subsequent meetings as well, largely because teachers will discover additional questions they want to pose or situations they want to talk through. Maintaining a positive working relationship between the teachers and support staff helps make everyone more confident that technical problems won't overwhelm the teaching and learning in the computer classroom.