Heather: When teaching them Internet research in class: My class was split between students who had lots of experience using the Web and students who had none. On the day I introduced Internet research, I had the "pros" sit on one end of the room and use the time to research their arguing topics on their own, and I had the beginners sit on the other side of the room so that I could lead them through the steps. With such a polarity, it is frustrating for the beginners and insulting for the pros to do a full class tutorial on this.
I got lots of great warnings about students spending the daily time (first 10 minutes of class) reading their e-mail, of just spending too much time getting their dailies done. A couple of things worked for me: