Writing Email

Unlike telephone and face-to-face conversations, email "conversations" provide a built-in record of what you've asked for and what information you've received. By saving a copy of the messages you send, you can keep track of exactly what you asked for and when. By keeping a copy of messages you receive, you can remind yourself when it's time to follow up a request for information with a second email message or a telephone call. Many email users keep their email archives organized by project or topic to help themselves remember to follow up on certain tasks. To read examples about archiving email, choose either of the items below:

• Archiving Announcements
• Archiving Documents