Writing Email

If your email program doesn't allow you to include the original message in your reply, be sure to restate the original question or request. You may think you're saving time by replying "1. No. 2. Yes. 3. Yes." to an email message with three questions, but you cost your recipient the extra time it takes to look up the original message or to ask you again (because few email writers remember the exact wording of their original messages).

If you can quote the original message when you reply, don't embed your responses in the middle of the original text. Make sure your responses are clearly visible on the screen.