Introduction

Email Uses

Information Exchange

Brainstorming and Problem Solving

Record Keeping

Group Work

Staying in Touch Professionally

Staying in Touch Socially

Transmitting Documents

Perspective: Email Versus the Telephone

Perspective: Using Email to Collaborate

Perspective: Information Transfer

Perspectives: How Professionals Use Email

Writing Effective Messages

Effective Messages to Individuals

Effective Messages to Small Groups

Effective Messages to Large Groups

Perspective: When to Stop Emailing and Meet

Perspective: Email Etiquette

Perspective: Information Transfer

Email Logistics

Subject Line

Reply Context

Signature File

Attaching Files

Forwarding

Carbon Copies

Blind Carbon Copies

Courtesies in Using Email

Checking Email Regularly

Using Emoticons and Abbreviations

Writing Tempered Email

Eliminating Junk Mail

Joining List-Serve Groups

Replying to One Person Rather Than the Group

Perspectives on Email

When to Stop Emailing and Meet

Information Transfer

How Professionals Use Email

Email Etiquette

Information Transfer

How Professionals Use Email

Email Versus the Telephone

How Professionals Use Email

Using Email to Collaborate

How Professionals Use Email

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Authors & Contributors

Writing Guide: Email

E-mail is used to communicate in many settings. Effective use of email requires a clear sense of the purpose for writing, as well as a clear statement of the message. To explore how to use email effectively, choose any of the items below: