Determine Your Scope
The scope of an adjustment letter should reiterate the relevant facts of a claim, accept responsibility for an error or defect, and offer an apology. It should provide the reader with an exact description, including dates, times and places that corrective actions will take place.
In sample adjustment letter the writer explicitly goes beyond that which was called for in the claim. In an effort to retain goodwill he discounts the original purchase price with a credit to the account of the inconvenienced customer.