How to Write an Adjustment Letter

Authors & Contributors

An adjustment letter should be addressed to a person who has filed a claim upon which a decision has been made. That person's name will often be found in the complimentary close of a complaint letter and should be placed in the inside heading and the salutation of your adjustment. It should also be included on the top line of your envelope.

Remember that people do business with people first, businesses second. When you address your reader by name, you recognize their individual importance and value as a human being. In the inside heading of sample adjustment letter #1 the reader is identified by both his name and the position he holds. Sample adjustment letter #2 requires only the dissatisfied customer's name.